Knowledgebase: Selecting My Product
Size Not Found
Posted by Sophie T on 13 May 2015 03:58 PM

When we release new products and sizes, you may need to update your software to find the size or product you purchased.

Here is how to do this:

1. Open the software and click new.

2. Click on the 'Check For Updates' button.

3. Select your product or size from the list and click 'Install'

4. Click the Finish button to complete the update.

Some of our products like the Cutting Boards and Kitchen Utensils are only available in our Online Designer, not the software. Here is a link to the Online Designer -

It is important that you select the same size as your voucher when you begin creating your order. If you choose a smaller size than your voucher is valid for, the checkout page will not pick up that the product and the voucher is a different size and the order will go through. We then make the size that you have ordered, not the size your voucher is valid for. 


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